News Flash: Customer Support is Important

Google releases a new phone. You can’t buy it in a store, only online. And support is only available from Google via email?

Was the plan to look bad on purpose?

Seriously, anyone could have seen this coming. Users are users. Even with a perfect product, users will figure out how to screw something up, and no v1 product is perfect.

So you were pretty much assured that there would be users who can’t get something working but they can’t take the phone back to the store or talk to someone on the phone.

They clearly didn’t think this one through.

We’ll see if they can work out the kinks before it’s available on Verizon. Otherwise I’m going Droid…