Origami Rocks RMIS Report (again)

I don’t typically promote our company on this blog, but the 2018 version of the RMIS Report came out and Origami Risk killed it again, just like last time. For those not in the insurance industry, RMIS stands for Risk Management Information System. Dave Tweedy and Pat O’Neill are the two leading independent consultants in this area and they put out a full review of RMIS software.

There are four major independent RMIS vendors, Origami Risk, Riskonnect, Marsh ClearSight and Ventiv Technology. First the vendors were rated on Customer Experience, Implementation Experience, System Wide Functionality and System Attributes. The first two categories were determined by actual client responses, the last two are based on the evaluation by Tweedy/O’Neill:

From the client responses, they also calculate the Net Promoter Score (NPS).

The Net Promoter Score (NPS) is a prominent customer satisfaction metric. User Survey respondents were asked “How likely is it that you would recommend the system to a friend or colleague in the industry? (Scale: 0 – Not at all likely to 10 – Extremely Likely).

A promoter is someone who answers 9 – 10 and a detractor is someone who rates you 0 – 6. Passives are 7 – 8. NPS is simply the percentage of promoters minus the percentage of detractors:

Boom.